Department: CASINO
Reports To: SLOT SUPERVISOR
Number of positions: 2
Job Summary:
à Maintains control of imprest bank and exchanges currency for gaming tickets.
à Directly responsible for guest satisfaction, service, and instruction on use of machines.
à Directly responsible for sales and computer input for Slots, Keno, and Electronic Bingo.
Essential Job Functions:
à Provides basic Slot machine service and maintenance.
à In event of machine malfunction, will be responsible for opening machine and determining which department should make the necessary repairs, i.e., Information Technology, Facilities.
à Repairs ticket acceptor and ticket printer jams.
à Notifies Slot Supervisor in case of non-functioning Slot components.
à Required to record in appropriate spaces on the machine entry activity event log, the reason door was opened, then sign and date the entry, prior to closing machine door.
à Carries, replenishes, and is responsible for imprest bank of preprinted tickets for sale to patrons.
à Maintains a neat and organized work area during the work day (i.e., assigned slot area and Electronic Bingo/Keno lounge.
à Performs all duties as a Keno Writer (i.e., write tickets, void tickets, and draw games).
à Performs all duties as an Electronic Bingo Host (i.e., input buy-in amounts, cash-out pin numbers, and add-on cash amounts.
à Ensures that superior levels of customer service and guest satisfaction are provided.
à Provides timely and accurate transactions, exchanging currency for gaming tickets throughout assigned areas.
à Ensures excellent control is maintained at all times with funds entrusted to them.
à Provides friendly, courteous, and professional assistance to customers.
à Answer customer questions regarding machine play and use. Attempts to resolve minor problems and misunderstandings, referring more serious situations to a supervisor.
à Other duties as assigned.
à Must be willing and able to work non-traditional schedules, including nights, weekends, and holidays.
à Overtime may routinely exceed 40 hours.
à Must be sensitive to tribal culture and traditions.
à Full understanding of and adherence to applicable policies, procedures, and tribal/state/federal regulations.
Qualifications:
à Must be 21 years of age.
à High school diploma required.
à Must be able to comprehend basic slot machine, Keno, and Electronic Bingo operation and funds control procedures.
à Excellent customer service skills.
à Must be well organized, present a professional image, produce legible and accurate paperwork and possess good cash handling skills.
à Must be able to perform demanding work in potentially stressful situations.
à Ability to work well with the public.
à Displays positive acceptance of demanding scheduling needs.
à Works cooperatively and fosters teamwork by helping co-workers with essential functions.
à Must be willing and able to adhere to Appearance Standards of Skagit Valley Casino Resort.
à Must be willing and able to work non-traditional schedules, including nights, weekends, and holidays.
à Overtime may be requested.
à Must be sensitive to tribal culture and traditions.
à Must be able to successfully pass basic employability testing.
à Must be willing to sign confidentiality/non-disclosure agreements.
à Must be able to successfully pass pre-employment and random drug testing.
à Must be able to obtain and maintain state gaming certification appropriate to the position.
à Must be able to obtain and maintain TGA gaming license appropriate to the position.
Physical, Mental, and Environmental Demands:
à Respond to visual and aural cues.
à Read, write, speak, and understand English.
à Must be able to work in a fast-paced, multi-task environment and make quick decisions simultaneously as required.
à Must have manual dexterity to operate all office equipment, including but not limited to copiers, faxes, computers, etc.
à Must be able to bend, reach, kneel, twist, and grip items while working from assigned work area.
à Must be able to tolerate areas containing secondary smoke, bright lights, and noise.
à Must be able to spend extended periods of time walking, standing, or sitting.