Department: HOTEL
Reports To: EXECUTIVE HOUSEKEEPER
Number of positions: 1
Job Summary:
à Maintain clean and attractive guest rooms on a daily basis keeping in compliance with established policies, procedures, standards, guidelines, and regulations.
Essential Job Functions:
à Thoroughly clean and re-stock up to 17 guestrooms per eight (8) hour shift, in compliance with established standards for cleaning of rooms.
à Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set up.
à Remove all trash and dirty linen from all guestrooms/baths.
à Report all lost and found items to Housekeeping Supervisor or Executive Housekeeper immediately.
à Keep all hallways, public areas, and closets clean, neat, swept and vacuumed.
à Prepare housekeeping cleaning cart for next day’s use.
à Return all borrowed items (i.e. irons/boards, hair dryer, etc.) to Houseperson for safe return back to Executive Housekeeper.
à Immediately report any maintenance repairs to Executive Housekeeper.
à Follow all procedures as outlined by the Executive Housekeeper.
à Approach all encounters with guests and employees in a friendly, service oriented manner.
à Maintain regular attendance in compliance with Skagit Valley Casino Resort standards, as required by scheduling which will vary according to the needs of the hotel.
à Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
à Comply at all times with Skagit Valley Casino Resort standards and regulations to encourage safe and efficient hotel operations.
à Other duties as required.
à Must be willing and able to work non-traditional schedules, including nights, weekends, and holidays.
à Overtime may be requested.
à Must be sensitive to tribal culture and traditions.
à Full understanding of and adherence to applicable policies, procedures, and tribal/state/federal regulations.
Qualifications:
à Must be 18 years of age.
à High school diploma and/or experience in a hotel or related field preferred.
à Prior hotel housekeeping experience preferred.
à Experience with housekeeping tools (cart, vacuum, etc.).
à Must be able to convey information and ideas clearly.
à Must be able to evaluate and select among alternative courses of action quickly and accurately.
à Must be able to work well in stressful, high-pressure situations.
à Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
à Displays positive acceptance of demanding scheduling needs.
à Works cooperatively and fosters teamwork by helping co-workers with essential functions.
à Must be willing and able to adhere to Appearance Standards of Skagit Valley Casino Resort.
à Must be willing and able to work non-traditional schedules, including nights, weekends, and holidays.
à Overtime may be requested.
à Must be sensitive to tribal culture and traditions.
à Must be able to successfully pass basic math, logic, and comprehension test.
à Must be willing to sign confidentiality/non-disclosure agreements.
à Must be able to successfully pass pre-employment and random drug testing.
à Must be able to be bonded or insured.
à Must be able to obtain and maintain TGA gaming license appropriate to the position.
Physical, Mental, and Environmental Demands:
à Must be able to lift up to 10 pounds and carry up to 5 pounds.
à Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
à Able to respond calmly to demands of internal customers and work in pressure situations.
à Manual dexterity to operate all housecleaning equipment and tools.
à Must be able to convey information and ideas clearly.
à Respond to visual and aural cues.
à Read, write, speak, and understand English.
à Must be able to work in a fast-paced, multi-task environment and make quick decisions simultaneously as required.
à Must be able to bend, reach, kneel, twist, and grip items while working from assigned work area.
à Must be able to tolerate areas containing secondary smoke, bright lights, and noise.
à Must be able to spend extended periods of time walking or standing.